This policy is applicable to our website cola.bet. Please read it carefully because it forms a legal agreement between you and us in relation to access and use of our website, together with other terms located in the respective section.
We offer many payment means at our website. We reserve the right to alter them at any time without prior notice.
We reserve the right to set the minimum deposit and withdrawal for every type of payment means offered at our website.
We focus on paying out withdrawals immediately, however some withdrawals may take longer than others. Withdrawal speed may be different depending on the mean of payment, please carefully read information regarding the speed when you choose a mean of withdrawal.
We reserve 24 hours for each withdrawal. This term is calculated from the moment of withdrawal request or, if any other withdrawal is still pending, from the moment when the last withdrawal is duly executed.
Withdrawals in cryptocurrencies take time depending on the respective blockchain protocol. We will take reasonable steps to make these transactions as fast as possible.
If a user have made a deposit via credit or debit card and the amount of withdrawal is equal or smaller to the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment means.
We reserve the right to check identity of user prior to processing payouts and to hold withdrawals for the time needed to check the user’s identity. In case of false personal data provided by the users, the withdrawal can be refused and the user account may be terminated.
If a user requested a withdrawal of the funds, but the sum of made bets since last deposit is less than 0.5 (half) times the size of that deposit, we reserve the right to charge the user the costs of transaction processing, including deposits and withdrawals. This decision is at our sole discretion.
In relation to deposits of funds into user account, a user shall only use such debit and credit cards and other payment means that are valid and lawfully belong to the respective user.
We reserve the right to allow withdrawal of considerable amounts in several monthly instalments.
You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside our control and we will try to disclose the amounts when practicable.
You acknowledge that the virtual funds at the user account are consumed instantly and we do not provide for refunds or cancellation.